TERMS AND CONDITIONS

 
Nella Travel & Tours makes every effort to provide you with tourist class highway coaches / accommodations / meals / tours.  As we are representatives of these companies in the event that changes have to be made at the last minute we reserve the right to do so without prior notice.
In the event of an unforseen event and the tour has to be cancelled at the last minute a full refund will be given for the travel services purchased and paid to us however we do not accept any responsibility for any loss you may incurr due to a cancellation of a tour.

Nella Travel & Tours Ltd. and it's employees / agents act only as representatives of the passengers and do not accept any responsibility for the passengers or for the quality of services provided in hotels, transportation, tour guides, meals used in connection with the trip / tour.
We do not accept any responsibility in connection with lost / damaged luggage or any accidents incurred by the passengers resulting from the use of these transportations whatever the cause may be.  If for the comfort or well-being of passengers or for any other reason it becomes necessary or advisable to change / cancel arrangements, these changes / cancellations will be made with out any penalty / responsibility to operators / agents / representatives & Nella Travel & Tours Ltd.

Nella Travel & Tours Ltd. and it's employees / agents act only as representatives of the passengers and do not accept any responsibility for the passengers or for the quality of services provided in hotels, transportation, tour guides, meals used in connection with the trip / tour.
We do not accept any responsibility in connection with lost / damaged luggage or any accidents incurred by the passengers resulting from the use of these transportations whatever the cause may be.  If for the comfort or well-being of passengers or for any other reason it becomes necessary or advisable to change / cancel arrangements, these changes / cancellations will be made with out any penalty / responsibility to operators / agents / representatives & Nella Travel & Tours Ltd.

Making a Reservation:

You can make a reservation by email, fax, telephone or in person. Yours seats on any bus tour is not confirmed until you have made a deposit / full payment is received.  Once deposit / full payment when required is made your seats on the bus will be confirmed. For all bus tours we will hold your reservation for 7 business days or as advised by one of our agents once your reservation has been received and confirmed.

Deposit and final payment:

More then 45 days prior to departure date, deposit is due and non refundable.
Less then 45 days prior to departure, full payment is due and non refundable.

Travel Insurance / Cancellation Insurance:

We strongly recommend you purchase cancellation insurance for all travel arrangements in the event you need to cancel due to an unexpected insurable emergency.  We offer RBC Insurance, for complete details please inquire at time of reservation.
For all travel outside of Ontario we strongly recommend medical insurance should an unexpected insurable medical emergency occur.  For complete details inquire at time of reservation or log onto www.rbcinsurance.com or click in  the following link: RBC TRAVEL INSURANCE .

Participation:

For the benefit of everyone on your vacation / tour, Nella Travel & Tours reserves the right to accept or reject any person as a tour participant and to remove from the tour any participant whose conduct is deemed incompatible with the interests of the other participants.

Price Guarantee:

All tour prices are based on rates (including foreign exchange rates) known at the time of printing / advertising and expected to be in effect at the time of departure. Should there be an increase in exchange rate, prices will change without notice and will be confirmed at time of final payment.  In the event of any government tax increses, Nella Travel & Tours Ltd., will advise of the additional cost which is the responsibility of the passengers travelling.

Accommodations:

Nella Travel & Tours Ltd. makes every effort to list hotel accommodations where applicable for all overnight tours with accommodations.  On occassion the accommodation listed is not available, we will make every effort to rebook accommodations at a similar hotel.
Most reservations are for non smoking rooms however when additional rooms are required and non smoking rooms are not available, some guests may have a smoking room.  Please request room type at time of reservation, however this is only a request and not guaranteed.  Most rooms will have twin beds, some with a queen or king bedding.  Please make your request at time of reservation and we will do our best to accommodate all requests.

Baggage Allowance:

Once suitcase per passenger is allowed for all tours due to the limited amount of luggage space on coaches. Dimentions no larger then 30" x 21" x 11" with a max weight of 50lb (23 kg) per suitcase.  In the event your suitcase is overweight we reserve the right to deny you boarding and request you load and unload your own suitcase.
Carry on bags are restricted to 1 per passenger not to exceed 12" x 11" x 6" not exceeding 12 lb (5 Kg).  For safety resons wheeled carry on bags are not suitable as hand luggage on motorcoaches.

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